What is performance management and why use it in your tourism business
Performance management is the ongoing process for managing the performance of all employees.It is a proactive process that enables each employee’s performance to be aligned to the business’s strategic direction.The performance goals set for each member of staff needs to aligned to the goals of the business.Performance management is the ongoing process for managing the performance of all employees. It is a proactive process that enables each employee’s performance to be aligned to the business’s strategic direction. The performance goals set for each member of staff needs to aligned to the goals of the business.
One of the biggest causes of poor performance and low motivation in the workplace is the lack of feedback. The result of not receiving feedback is that staff will invent their own version of reality.
Performance management is not only about managing poor performers but also about recognizing and motivating those employees whose performance meets and exceeds expectations.
Basic performance management has 4 key steps
Define Business Goals and Objectives: Identify a clear set of business goals and objectives.
Plan Performance: Set clear performance goals for a given period of time.
Coach Performance: Coach the person to achieve the goals within the given time period.
Review Performance: Formally review the performance for a given period of time against the performance goals.
In our next blog we will deal with why staff perform poorly.
What do you think about performance management? What do you do in your business? Let us know below.
Performance management is the ongoing process for managing the performance of all employees. It is a proactive process that enables each employee’s performance to be aligned to the business’s strategic direction. The performance goals set for each member of staff needs to aligned to the goals of the business.
One of the biggest causes of poor performance and low motivation in the workplace is the lack of feedback. The result of not receiving feedback is that staff will invent their own version of reality.
Performance management is not only about managing poor performers but also about recognizing and motivating those employees whose performance meets and exceeds expectations.
Basic performance management has 4 key steps
- Define Business Goals and Objectives: Identify a clear set of business goals and objectives.
- Plan Performance: Set clear performance goals for a given period of time.
- Coach Performance: Coach the person to achieve the goals within the given time period.
- Review Performance: Formally review the performance for a given period of time against the performance goals.
In our next blog we will deal with why staff perform poorly.
What do you think about performance management? What do you do in your business? Let us know below.
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About the Author
Shannon has worked for Nomads for Over 5 years and has held many roles in the company. He currently holds the position of Operations Manager for New Zealand and also directs Nomads online strategy. Shannon has previously held roles with Base backpackers, Hostel Backpack and Ocean Dive Australia.
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